What is the primary goal of continuing dispatch education (CDE) credits?

The primary goal of continuing dispatch education (CDE) credits is to maintain certification. Within the field of emergency dispatching, continuous education and training are essential components in ensuring that dispatchers are updated with the latest protocols, technologies, and best practices. Many certification processes require dispatchers to complete a certain number of CDE credits within a specific timeframe to retain their credentials and demonstrate their commitment to maintaining a high standard of knowledge and skill in emergency communications.

While increasing salary, meeting agency staff requirements, and promoting individual development can certainly be benefits of continuing education, they are not the main objective of CDE credits. These aspects may enhance a dispatcher’s professional profile or meet organizational expectations, but the foundational purpose revolves around certification maintenance, which directly impacts the ability to provide effective and efficient emergency response services.